Cookies Policy

About cookies and similar technologies

Cookies are small text files or other data files that may be placed on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device, remember certain information and support features during a browsing session or future visits. Cookies do not normally contain information that directly identifies you, although information associated with a cookie may sometimes be linked with other information we hold about you.

We may also use technologies that perform a similar function, including software development kits, pixels, tags, local storage, device identifiers and server-side tools. In this policy, we refer to cookies and these related technologies together as cookies unless a distinction is needed. The technologies used can vary depending on the website features available, the device you use, your browser settings and the way you interact with our services.

Cookies can be placed by us or by a third party that provides a service used on the website. Some cookies are temporary and are deleted when you close your browser. Others remain on your device for a longer period or until you delete them. The time a cookie remains available depends on its purpose and the settings of the relevant technology.

We may update this policy when our website, services, technologies or legal obligations change. The latest version will apply from the date it is made available, unless a different effective date is stated. You should review this page from time to time if you want to understand how cookies may be used.

Why we use cookies

Cookies may be used for several purposes. Some are necessary for the website to operate, while others help us understand how visitors use the website or improve the relevance of information shown to them. We aim to use cookies in a way that supports a secure, reliable and straightforward experience.

• To enable core website functions, including page navigation, account access, session management and the delivery of requested content.
• To help maintain security, identify unusual activity, reduce fraud and protect the website, accounts and users from misuse.
• To remember preferences or choices, such as language, display settings, consent choices and other options selected during a visit.
• To understand how visitors move through the website, which pages are used and whether pages or features are working as intended.
• To monitor performance, diagnose technical problems and support the testing or improvement of website features.
• To help us provide information and communications that may be more relevant to your interests, where this is permitted and appropriate.
• To support responsible operation of gambling-related services, including maintaining reliable sessions and helping apply controls or settings associated with an account.

The use of a cookie does not by itself mean that you will receive marketing communications. Marketing preferences and other communications choices may be managed separately. Where an account or service requires information for security, legal, operational or responsible gambling purposes, changing cookie settings may not remove the need for that information to be processed.

Types of cookies we may use

Strictly necessary cookies

These cookies support functions that are essential for the website or an online account to work. They may help with login sessions, authentication, security checks, load balancing, fraud prevention and the delivery of pages or services requested by you. Because these cookies are needed for core functions, disabling them may prevent access to some parts of the website or cause features to operate incorrectly.

Preference and functionality cookies

These cookies remember choices made during a visit or between visits. They may help the website recall settings such as display preferences, selected options or consent decisions. They are intended to make the website easier to use and reduce the need to repeat the same selections.

Analytics and performance cookies

These cookies may provide information about website usage, such as the pages visited, the time spent on a page, general navigation patterns and whether an error occurred. We may use this information in aggregated or otherwise suitable form to understand performance and improve content, design and functionality. Analytics information may be combined with technical information about a device or browser.

Advertising and measurement cookies

Where used and permitted, these cookies may help measure the effectiveness of communications or present information that is more relevant to a visitor. They may also help limit repeated content, understand interactions with promotional material and report on campaign performance. You may be able to refuse or withdraw consent for these cookies through the cookie settings available on the website or through your browser.

The categories above are provided to explain common purposes. The exact names, providers, duration and number of cookies may change as website features and service arrangements change. A cookie banner or settings tool may provide more current information about optional cookies available at the time of your visit.

Third-party services and information sharing

Some website functions may be supported by third-party service providers. These providers may place or access cookies, pixels or similar technologies on our behalf, or may process information under their own privacy terms. Examples can include providers supporting security, website performance, analytics, embedded content, customer support, communications or payment-related functionality. The services in use may change over time.

Third-party cookies may allow the relevant provider to collect information about your device, browser, website interactions or general usage. The provider may use that information to deliver its service, maintain security, produce reports or meet its own legal and operational requirements. We do not control all third-party technologies, so you should review the relevant provider's privacy and cookie information where available.

Information collected through cookies may be combined with information provided by you, information generated when you use an account, or technical information collected through other parts of the website. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements. We do not suggest that every cookie identifies an individual, and many cookies are used only to support a device or browsing session.

If you use links to external websites, those websites may use their own cookies and tracking practices. Their practices are not controlled by this policy. You should check the privacy and cookie notices of any external website before providing personal information or allowing optional technologies.

Managing your cookie choices

You can manage some cookie choices through the cookie banner, consent tool or settings function provided on the website. Depending on the available settings, you may be able to accept all cookies, reject optional cookies or select particular categories. Your choices may be stored so that the website can remember them. If you clear your cookies, change devices or use a different browser, you may be asked to make your choices again.

You can also use your browser settings to block, restrict or delete cookies. Most browsers allow you to review stored cookies, block cookies from particular websites, block third-party cookies or delete cookies when the browser is closed. The steps vary between browsers and devices, so refer to the help or privacy settings provided by your browser or device manufacturer.

1. Open the privacy, security or site settings in your browser.
2. Review the available controls for cookies, website data or local storage.
3. Choose whether to allow, block, delete or restrict cookies, including third-party cookies where that option is available.
4. Return to the website and check whether your selected settings provide the access and functionality you need.

Blocking or deleting cookies may affect the way the website works. You may be unable to sign in, maintain a secure session, save preferences or use certain account and gambling functions. Some services may continue to process information that is required for security, legal compliance, account administration or essential operation even when optional cookies are declined.

Cookie controls are separate from responsible gambling tools and account controls. If you need to change account limits, take a break, close an account or seek gambling support, use the relevant responsible gambling or account options available on the website. Adjusting browser cookies is not a substitute for those tools.

Privacy, questions and policy changes

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed, including information that may be obtained through cookies or similar technologies. It also provides further information about privacy rights, data handling and the way privacy enquiries may be made. If there is any inconsistency between this Cookies Policy and the Privacy Policy, the relevant terms of the Privacy Policy will apply to the handling of personal information unless stated otherwise.

We may revise this Cookies Policy to reflect changes in technology, website functionality, third-party services, business practices or applicable law. When changes are made, we will publish the updated policy on the website. The date or version shown with the policy may help you identify when it was last reviewed. Continuing to use the website after an update may indicate that you have read the revised policy, subject to any consent requirements that apply to optional cookies.

If you have a question about this policy or want more information about how cookies are used, please use the privacy or support channel made available through the website. Do not include unnecessary sensitive information in an enquiry. We may need to verify your identity before responding to a request concerning an account or personal information.

By continuing to use the website, you acknowledge that cookies and similar technologies may be used in accordance with this policy and your selected settings. Where consent is required, optional cookies will be used only in line with the consent choices available to you and applicable requirements.